Unplanned events can have a dramatic impact on our ability to carry out our commitments to customers, business partners and, ultimately, shareholders. In the event of Significant Business Disruptions (SBD), Duncan-Williams, Inc has implemented a Business Continuity Plan to minimize customer and employee impact. Below is an overview of Duncan-Williams, Inc. Business Continuity Plan (BCP).
Duncan-Williams, Inc. has implemented an Emergency Redirect system for our primary phone numbers; this will allow our customer to contact us through normal channels. If after a significant business disruption you cannot contact us as you usually do, you may call any of our offices, which are listed at our website at www.duncanwilliams.com receive up-to-date information during a significant business disruption, Customers may call the Duncan-Williams, Inc main emergency telephone number, which is (901) 260-6800, or visit our website at www.duncanwilliams.com, which also contains contact information for all of our offices.
OUR BUSINESS CONTINUITY POLICY / PLAN
Duncan-Williams, Inc.’s policy is to respond to a Significant Business Disruption (SBD) by safeguarding employees’ lives and from property, making a financial and operational assessment, quickly recovering and resuming operations, protecting all of the firm’s books and records, and allowing our customers to transact business. In the event that we determine we are unable to continue our business, we will assure customers prompt access to their funds and securities. In the event of an incident affecting our ability to work safely and effectively in any of our locations, a Business Continuity Command Center will be established and Duncan-Williams, Inc. Business Continuity Commander (BCC) will implement the Response Plan best suited to the incident, working through Divisional Business Continuity Managers to communicate quickly and effectively with you. Duncan-Williams, Inc. has taken significant steps to minimize the impacts of business interruptions resulting from a wide variety of potential events, including the loss of key facilities and resources. Our business continuity plan addresses: data back-up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; and regulatory reporting.
SIGNIFICANT BUSINESS DISRUPTION (SBD)
In the event of a significant business disruption to a single building or internal Duncan-Williams, Inc. systems, this disruption may be caused by physical damage, technology problems, or an inability to have personnel arrive at the office. If the location is unusable, Duncan-Williams, Inc. has implemented a mobile infrastructure that will enable the operations to seamlessly move to alternative locations.
Duncan-Williams, Inc. secures your personal information from unauthorized access, use or disclosure. Duncan-Williams, Inc. secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.